Refund Policy

At Bonbonnycsale, we want you to love every treat you order. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly refund process. This policy outlines everything you need to know about returns, refunds, and exchanges to ensure a seamless experience.


Eligibility for Refunds

60-Day Return Window

You may request a return or refund within 60 days of receiving your order. To qualify, items must meet the following criteria:
  • Unused, unopened, and in original packaging
  • Accompanied by proof of purchase or order confirmation
  • Not listed under non-returnable items (see below)

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or refunded:
  • Opened or partially consumed food products
  • Items damaged due to customer mishandling or improper storage
  • Products purchased from third-party sellers via external links
  • Gift cards or promotional vouchers

If you receive a damaged, defective, or incorrect item, please contact us immediately regardless of the above restrictions. We will make it right.


How to Initiate a Return or Refund

Step 1: Contact Our Support Team

Email us at service@bonbonnycsale.com with the following details:
  • Your order number
  • Product name(s) and quantity
  • Reason for return or refund request
  • Photos of the item(s) if damaged or incorrect

Step 2: Receive Return Instructions

Our customer service team will review your request and provide:
  • Return authorization confirmation
  • Shipping instructions and return address
  • Any additional documentation needed

Step 3: Ship Items Back

Package the items securely in their original packaging whenever possible. Include your order number inside the package for easy identification. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items sent without tracking.

Step 4: Inspection & Processing

Once your return is received, our team will inspect the items to verify eligibility. Approved refunds are processed to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been issued.


Refund Methods & Timing

Refund to Original Payment Method

All approved refunds are issued to the payment method used at checkout. Processing times may vary depending on your bank or payment provider:
  • Credit/Debit Cards: 5–10 business days after refund issuance
  • Digital Wallets: Timing depends on the provider's policies
  • Store Credit: Issued immediately upon approval for future purchases

Partial Refunds

In certain cases, a partial refund may be issued:
  • Items returned with minor packaging damage but still resalable
  • Orders where only some items are being returned
  • Situations where return shipping costs are the customer's responsibility

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). Return shipping costs are the responsibility of the customer unless otherwise specified by our support team.


Exchanges

Product Exchanges

If you would like to exchange an item for a different variant (e.g., flavor, size), please follow the return process for the original item and place a new order for the desired product. This ensures faster processing and accurate inventory management.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:
  • Contact us within 7 days of delivery with photos and order details
  • We will arrange a replacement shipment at no additional cost or issue a full refund
  • No need to return the original item unless requested by our team


Late or Missing Refunds

If you have not received your refund after the stated processing time:
  1. Check your bank account or payment method again
  2. Contact your financial institution, as processing delays may occur on their end
  3. Reach out to our support team at service@bonbonnycsale.com with your order number

We will investigate promptly and provide an update on your refund status.


Cancellations

Order Cancellation Policy

You may cancel your order at any time before it has been dispatched from our warehouse. To request a cancellation:
  • Email service@bonbonnycsale.com with your order number
  • Include a brief reason for cancellation (optional)
  • Our team will confirm cancellation and process a full refund if applicable

Orders that have already been shipped cannot be cancelled but may be returned following our standard return process once delivered.


Special Circumstances

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:
  • Check with household members, neighbors, or your local postal office
  • Contact us within 48 hours of the delivery confirmation
  • We will investigate with the carrier and offer a replacement or refund if the package is confirmed lost

Customs & Import Fees

For international orders, any customs duties, taxes, or import fees are the responsibility of the customer. These charges are non-refundable and not covered by Bonbonnycsale.

Promotional or Discounted Items

Items purchased during sales or with promotional codes are eligible for refund under the same terms as regular-priced products. Refund amounts will reflect the price actually paid.


Customer Responsibilities

To ensure a smooth refund process, please:
  • Retain original packaging and product labels whenever possible
  • Document any issues with photos upon receipt
  • Contact us promptly rather than waiting until the end of the 60-day window
  • Use trackable shipping for returns and retain proof of postage


Our Commitment to Fairness

We believe in treating every customer with honesty and respect. Our refund policy is designed to balance flexibility with operational sustainability, ensuring we can continue offering premium Asian snacks at exceptional values. If your situation is not covered by this policy, please reach out anyway—our team is empowered to find thoughtful solutions on a case-by-case basis.


Contact Us for Refund Assistance

Our support team is ready to help with any questions about returns or refunds.

  • Email: service@bonbonnycsale.com
  • Response Time: We aim to respond within 24–48 hours during business days
  • What to Include: Order number, product details, reason for request, and any supporting photos


Policy Transparency

This Refund Policy is part of our broader commitment to clear, accessible, and customer-centered service. We may update this policy periodically to improve clarity or reflect operational enhancements. Continued use of our website indicates your acceptance of the current policy terms.


Thank You for Choosing Bonbonnycsale

We appreciate your trust in us to deliver authentic Korean snacks, Asian candies, and bubble tea kits right to your door. Your satisfaction drives everything we do, and we are honored to serve you. If there is ever anything we can do to make your experience better, please do not hesitate to reach out.

Snack with confidence. Return with ease. Enjoy with joy.